Shipping & Returns

We have a no return / no refund policy on boxes that have been received, because of the nature of the subscription boxes "surprise and delight".

Prepaid subscriptions: If you prepay for a subscription, you may cancel at any time and receive a refund for any boxes you have not yet received. Boxes that have already been received are not refundable.

Defective or damaged items: If an item in your box arrives defective, broken or damaged, please contact us right away at support@volleybird.shop. We will replace the item, or issue a refund, depending on the situation.

Sizing: If a box includes apparel and the size needs to be exchanged, it will be exchanged upon request at no charge.

Unfortunately, we cannot accept returns on sale items or gift cards.

Please inspect your order when it arrives and contact us immediately if anything is wrong, so that we can evaluate the issue and make it right. You can always contact us for any customer service question at support@volleybird.shop.