Refund policy

We have a no return / no refund policy, because of the nature of the subscription boxes "surprise and delight".  Unfortunately, we also cannot accept returns on sale items or gift cards. However, items within a box that are damaged will be exchanged. Any apparel items that are the wrong size will also be exchange free of charge.

You can always contact us for any customer services question at support@volleybird.shop. 

Exceptions  / Damages and issues
Please inspect your order upon reception and contact us immediately if an item is defective or damaged, so that we can evaluate the issue and make it right. Depending on the situation we may either re-send the item to you free of charge or issue a refund, at our discretion.

Refunds: Refunds are not issued for any boxes that have been received. Any customer that prepays for a subscription may cancel at any time and receive a refund for any boxes they have yet to receive.